Start with the problem, not the product.
Find the problem that sounds like yours. Each one lists where we would start.
“Something is always broken.”
Usually a mix of unmanaged devices, missing updates and nobody watching. It gets better quickly once someone is responsible for it.
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First: an inventory of every device and its update state, then monitoring.
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First: a short assessment so the fixes happen in the right order.
“The Wi-Fi drops in the back office.”
Coverage problems usually come from where the access points sit; the internet connection is rarely the cause. We measure before moving anything.
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First: a walk-through of the space and a look at where the access points actually are.
“We’re not sure our data is backed up.”
Many businesses have a backup job that runs and has never been restored. The question is what would come back, and how fast.
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First: find every copy that exists and test one restore.
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First: check who can delete the backups.
“Email and files are a mess.”
Shared mailboxes nobody owns, files in five places, former staff still signed in. Microsoft 365 stays organized when someone administers it.
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First: a review of accounts, licenses and where files live.
“We’re opening a second location.”
A second site needs a network, a connection between the two, and the same accounts and files in both places. Planning it before the move costs less than fixing it afterwards.
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First: a drawing of what the new site needs before anything is ordered.
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First: a plan and a rough budget for the move.
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First: make sure the tenant is ready for a second office.
“Someone clicked something.”
A suspicious email, a password typed into the wrong page, a computer behaving strangely. What matters now is containing it and knowing what was reached.
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First: isolate the device and reset the accounts that were exposed.
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First: confirm the backups are intact before anything is restored.
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First: get the business working again on a clean machine.